Listed below are the customer-facing engineering job positions often found at technology companies. This list is organized by department. Click on a position to see its description, including the typical activities performed.
Two customer-facing engineering positions carrying the same title in two different companies may not have the same responsibilities. For example, in researching job descriptions for Solutions Engineers, I found cases where companies’ Solutions Engineers work primarily in a post-sales capacity. I also found cases where the Solutions Engineers work primarily in a pre-sales capacity.
Also, two positions with the same responsibilities may carry a different title in each company. For example, a Solutions Engineer in one company may have the same (or very similar) responsibilities as an Implementation Engineer/Integration Engineer in a different company.
So, to understand a person’s job position, look beyond the job title and see what activities the person is actually performing in the position.
- Technical Support Engineer
- Implementation Engineer
- Integration Engineer
- Solutions Engineer
- Solutions Architect