Hello, I’m Scott, the author of the Customer-Facing Engineer blog. I reside in Boston, MA and have around ten years of experience working in the technology sector, mostly in customer-facing engineering positions.
Below are some ways that I embody the principles of a customer-facing engineer:
In customer-facing relations, I:
Am engaging and personable.
Have a down-to-earth and direct, yet nonjudgmental communication style.
Lighten the mood by sometimes injecting witty comments into a conversation.
Can diffuse difficult situations, bringing an opportunity to forge a closer bond with customers. I can also deliver bad news to customers if the situation requires it.
Negotiate with customers to find a win-win solution.
Embrace customers’ changing requirements and am comfortable working in an “agile” environment.
Balance a level-headed, disciplined approach with risk-taking.
In Engineering, I:
Am well versed in writing and reading programming code; I can go “under the hood” and do a deep dive into the technology when necessary.
Have a lot of experience troubleshooting issues on different levels of the technology stack.
Strive to create elegant solutions, but realize that sometimes elegance needs to be sacrificed due to project constraints.
Like building things from scratch; however, many times it is easier to re-use/integrate with other systems. So I don’t build for the sake of building.
Create solutions that are aligned to business requirements without “overengineering.”
Can present the results/findings of an engineering analysis in the way that end-users/management can understand.